Shipping policy

Where we ship

We ship within the United States only, including Alaska and Hawaii. We do not currently ship internationally.

Shipping cost

We offer free shipping to the lower 48 states and Washington, D.C. Orders shipping to Alaska and Hawaii are charged a shipping rate, which is calculated and shown at checkout before you pay.

How long orders take to ship

Orders ship in approximately 3–5 business days, sometimes sooner. Many ship within 1–2 business days. Alternators that require a custom bracket can take 5–8 business days. If for some reason parts are on back order, we will notify you, but this is not common. If an order is placed after 12pm EST, shipping timeframes begin the next business day.

Some accessories ship directly from the brand and typically ship in 5–7 business days.

Expedited shipping

Expedited build time, next-day and overnight shipping options are available at checkout for eligible JS Alternators-built products. Batteries and other resale or third-party products are not eligible for expedited shipping.

Carrier and tracking

Most orders ship via UPS. Items that ship directly from the brand may use a different carrier. You will receive tracking information by email as soon as your order ships.

Warranty return shipping

  • If your alternator arrived defective or was damaged in shipping, we will email you a prepaid return label. An alternator that stops working after it has been installed and used is not considered defective — for those warranty repairs, customers are responsible for shipping costs when sending the alternator to us.
  • JS Alternators will cover the cost of shipping the alternator back to the customer after warranty repair inside the continental US.
  • Most warranty repairs are completed within 1–3 business days of arrival.
  • Customers outside the continental US are responsible for return shipping costs.
  • Please package your return carefully to avoid damage fees. Costs associated with repairing damage caused by return shipping are the responsibility of the customer.
  • DO NOT use packing peanuts when shipping your alternator back to us. All packages shipped with packing peanuts will be returned to you, and the customer will be responsible for the cost of shipping the alternator back to us.
  • Alternators in good condition may be re-cased for a different vehicle for $150. Customers are responsible for shipping the alternator to us.

Returns

For return eligibility, the restocking fee, exchanges and refunds, see our Refund Policy. All returns start with the Return & RGA Request Form.